I would like to return for a refund or store credit…Updated 19 days ago

When inputting your return through our ONLINE RETURN PORTAL, a refund option will be available to choose. 

Print the return label provided by Lunya online and mail back the item(s) with the return packing slip included inside the package within 15 days from submitting the online return. Note: Your package should ONLY include items listed on that particular return packing slip. Do not combine returns.

Once your item(s) have been delivered, undergone, and passed inspection, we will refund the balance back to your original payment method and will notify you of your refund via email. This refund may only be credited to your original method of payment.

Note: This process can take up to 10 business days (Monday-Friday, excluding holidays) from the delivery date to complete. After your refund has been issued by us, allow 2-3 additional business days for those funds to be posted to your account. *This depends on your credit/debit card company or bank’s timeframe. 

Shop Pay Installments/Affirm: See HERE for more about refunds when this payment option is used. 

For all U.S. orders, original shipping and handling charges are not refundable. For non-exchange return orders, a $7 return fee will be deducted from your refund.