We've made it simple for you to initiate a return here: ONLINE RETURN PORTAL. Enter your order number + email on the linked page above. *In an effort to be more sustainable, Lunya orders without a gift box included are shipped without a packing slip
You have 30 days from the fulfillment date to return an item meeting the below criteria. Merchandise must not be worn, washed, dyed, or altered in any way. Merchandise that appears to be worn and/or washed and not in its original/saleable condition m
When inputting your return through our ONLINE RETURN PORTAL, a refund option will be available to choose. Print the return label provided by Lunya online and mail back the item(s) with the return packing slip included inside the package within 15 day
U.S. ONLY. When inputting your return through our ONLINE RETURN PORTAL, you will be shown your exchange options to choose from; see below for more details. At the end of the process, a USPS return label and return packing slip will be created for you
You can initiate a return for store credit or an exchange (U.S. only) using the following link: ONLINE GIFT RETURN HERE. If you need the order information, fill out the online form on the gift return page under "Don't have your order information?" an
We are unable to assist with a Lunya item purchased from a third party and recommend contacting the retailer/individual whom payment was made to.
We've partnered with Loop and Poshmark to make it easier than ever to give your aged or final sale item a second life and earn cash. In the returns portal, when you select the "Resell on Poshmark" button next to your item, we'll help pre-populate the