lunya

What size should I buy?

Do you have any physical locations?

Can I cancel or edit my order?

The Lunya Membership

Ordering

Shipping Fees and Delivery Time

What shipping providers do you use?

Do you ship to P.O. Boxes?

What if something is wrong with my order upon delivery?

What if there is a shipping carrier issue?

Shipping

How do I return a Lunya item?

What’s Lunya's return policy?

I would like to return for a refund or store credit…

I just need to exchange…

How do I return or exchange a gift?

I purchased Lunya through a third party. Can you help?

Loop x Poshmark integration

U.S. Returns + Exchanges

What’s Lunya's international return policy?

Can I return a gift I received from an international order?

When will I get my refund?

International Returns

Contact us

Lunya x Avocado Partnership

How do I contact Lunya?. We're happy to assist with any inquiries you may have!. Customer HappinessEmail us at happiness@lunya.co or fill out the contact form here. *Please be sure to check your spam, junk, and promotions folders for our replies. We

How do I contact Lunya?We&apos;re happy to assist with any inquiries you may have!Customer Happiness Email us at happiness@lunya.co or fill out the contact form <a href="https://lunya.co/pages/faqs?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;*Please be sure to check your spam, junk, and promotions folders for our replies.We are available Monday - Friday, 9:00 AM - 5:00 PM EST, excluding bank holidays.&#xA0;

We previously partnered with Avocado. See below for return information. Any purchases made directly through Avocado must be returned to Avocado. Please contact Avocado directly for assistance with those returns. Lunya's return policy will be adhered

We previously partnered with <a href="https://www.avocadogreenmattress.com/collections/lunya-x-avocado?srsltid=AfmBOoo2lfJ2-Hs31paZnbhVN8vxQoSOBplqDnE43ljlw0YYq012j5fg" target="_blank" rel="noopener noreferrer" id="isPasted">Avocado</a>. See below for return information.Any purchases made directly through Avocado must be returned to Avocado. Please contact Avocado directly for assistance with those returns. Lunya&apos;s <a href="https://lunya.co/pages/faqs?hcUrl=%252Fen-US%252Fwhat%2525E2%252580%252599s-lunyas-return-policy-1087250" target="_blank" rel="noopener noreferrer" id="isPasted">return policy</a> will be adhered to.&#xA0;Any Avocado items purchased through Lunya can be returned through Lunya&#x2019;s online return portal <a href="https://returns.lunya.co/#/" target="_blank" rel="noopener noreferrer" id="isPasted">here</a>&#xA0;for a refund only. Avocado&#x2019;s <a href="https://help.avocadogreenmattress.com/en/articles/6641437-what-is-avocado-s-return-policy?_ics=1759284146282&amp;irclickid=~da76W28-8dkbc4UWYZOWMDEICIEFAFKHBAsmndec80XQHBzqpkh~" target="_blank" rel="noopener noreferrer" id="isPasted">return policy</a> will apply to these items.

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