What’s Lunya's international return policy?Updated 17 days ago

Please note that the shipping costs, duties, and taxes paid at the time of the order will not be refunded.

Items returned without an authorized return label from Customer Service will not be accepted. Keep the Return Tracking Number for your package to monitor the delivery status.

You have 30 days from the fulfillment date to return an item meeting the below criteria.

Merchandise must not be worn, washed, dyed, or altered in any way. Merchandise that appears to be worn and/or washed and not in its original/saleable condition may result in a delayed refund or may not qualify for a refund or credit. 

In these cases, the item(s) will be returned to you.

Merchandise must be returned in its original packaging with care tags and hang tags intact.

Returns must be sent back using the provided return label, and the item(s) are required to match what is listed on the return packing slip. Do not combine returns. Lunya is not responsible for returns or items not meeting this criteria. 

If needing to edit an online return, email [email protected] before physically sending back the package. 

Certain items are marked as final sale and not refundable and are not eligible for returns (ie. gift cards, select items from The Rest Shop, and gifts with purchase). Sleep Sets and Kits are only eligible for returns if the entire Set or Kit is returned. We cannot accommodate partial returns for our Sleep Sets and Kits.

Any item bought through a third party (for instance, at a sample sale or at another retailer/seller) is not returnable through Lunya. 

Note: For all international orders, original shipping and handling charges and duties + taxes are not refundable. A $10 return fee will be deducted from your refund. If store credit is chosen as the refund outcome, the $10 fee will be waived.

Exchanges are not currently available internationally. 

For information about our domestic returns, see HERE.