We've made it simple for you to initiate a return here: ONLINE RETURN PORTAL. Enter your order number + email on the linked page above. *In an effort to be more sustainable, Lunya orders without a gift box included are shipped without a packing slip
Please note that the shipping costs, duties, and taxes paid at the time of the order will not be refunded. Items returned without an authorized return label from Customer Service will not be accepted. Keep the Return Tracking Number for your package
Yes! You can initiate a return for store credit using the following link: ONLINE GIFT RETURN HERE. Follow the steps in the portal, and at the end of the process, a return label and return packing slip will be created for you. As long as our ONLINE GI
Once your item(s) have been delivered, undergone, and passed inspection, we will refund the balance back to your original payment method and will notify you of your refund via email. This refund may only be credited to your original method of payment